We established a date and time remote trouble shooting would occur. I resisted remote trouble shooting initially but after days of trying the email method realized that remote trouble shooting was a better approach.
This was difficult, time consuming, and not very effective at best. We tried to remedy this problem with Trend Micro Support sending email instructions and the I the user carrying them out remotely. I was experience a problem where Antivirus One would find a virus, correct it, and the virus would occur again within a couple of days. Backup hard drives could take a few hours. Also maybe add a time frame to how long it will take to scan the external hard drive which is huge, might have given me better idea of how long it will take.
#FREE ANTI MALWARE CLEANER FOR MAC SOFTWARE#
My only advice for the software company is to display the entire folder link that is infected in a display so I didn’t have to take a pic of the extended link with my camera and trace it back to infected files. I was very surprised at how fast, easy and uncomplicated this process was.
#FREE ANTI MALWARE CLEANER FOR MAC HOW TO#
I couldn't figure out how to delete from Time Machine so I wrote tech support and they gave me easy instructions and they were very quick to respond. Led me to buy this Virus software and through a VERY EASY and CLEAN interface, it found all 6 viruses! I checked on my Time machine backup and it found the virus on that external hard drive too. Had a glitch on my MBP and knew it was from downloading one of those stupid Adobe Flash updates without really examining it.
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